The short version
We would rather earn your trust than argue about a refund. Each tier has clear rules below; if something goes wrong, email supplementgraveyard@gmail.com within the windows described and we will make it right. Approved refunds go back to the original payment method and typically appear within 5–10 business days depending on your bank.
Customized 3-month plans and the Training Cycle
A plan begins when we start customizing it from your intake. You may cancel for a full refund any time before design work begins (we tell you the start date when we confirm your intake). After work has begun and before delivery, we refund 50%. Once a plan has been delivered, that plan is final, but we include one round of revisions within 30 days at no charge. For a Fully Optimized Training Cycle (three plans for $198), plans not yet started are refunded at the bundle rate — $198 ÷ 3 — and any plan already delivered is charged at the single-plan price of $99. If you purchased the wrong plan, tell us within 7 days of delivery and we will swap it for another plan of equal value.
Weekly Check-Ins with Jason (monthly subscription)
Weekly Check-Ins bill monthly at $99 and renew automatically until cancelled. Cancel any time from your payment receipt or by emailing us; cancellation stops the next renewal and you keep access through the end of the period already paid. The current month is non-refundable once a check-in in that month has taken place; if no check-in has occurred in the current month, we refund it in full. You may pause check-ins for up to 30 days once per 12-week block for illness, injury or travel.
One-hour consult and the Handbook of Health
Reschedule or cancel at least 24 hours before your appointment for a full refund or a new time at no charge. The printed Handbook of Health ships after the consult takes place; once it has shipped, the consult fee is final. Cancellations with less than 24 hours’ notice, and no-shows, are charged in full; we will still send you the written summary of what we would have covered if you provide your intake. If we need to cancel, you choose a refund or a new time.
Executive Health Concierge
Concierge membership bills $200 monthly or $1,200 yearly and is governed by the written engagement agreement you sign, which sets the payment schedule, pause and termination terms. Monthly membership may be cancelled before any renewal; annual membership cancelled within 30 days of payment is refunded less the months used at the monthly rate, and after 30 days is non-refundable except as below. In the absence of a specific term in that agreement, the engagement may be terminated by either party with 30 days’ written notice; prepaid fees for periods after the termination date are refunded, and third-party costs we have already incurred on your behalf (labs, devices, practitioner bookings) are non-refundable.
Exceptions and disputes
We will refund in full, regardless of tier, if a medical provider advises you in writing to stop a program for a health reason within the first 30 days, or if we are unable to deliver a service we have charged you for. Discount codes and promotional pricing are refunded at the price actually paid. Please contact us before opening a dispute with your card issuer so we can resolve the issue directly.
How to request a refund or cancellation
Email supplementgraveyard@gmail.com with your name, the service purchased, the purchase date and what you need, or text or call (703) 297-7034. We reply within two business days.